Technical Support & Calibration
Keep your field operations accurate. Medir Instruments Limited provides expert hardware maintenance, firmware updates, and troubleshooting for hired and purchased surveying equipment.
Equipment Calibration
- Total station accuracy alignment.
- GNSS receiver baseline checks.
- Optical and digital level tuning.
- Certified calibration certificates issued.
Field Troubleshooting
- Real-time remote data link fixes.
- Controller configuration assistance.
- On-site hardware diagnostic support.
- Error code resolution protocols.
Firmware & Software
- Latest firmware flashing safety updates.
- Office software licensing support.
- GIS data export format conversion.
- Field-to-office workflow integration.
Log a Support Ticket
Frequently Asked Support Questions
How long does a standard instrument calibration take?
Standard calibrations take 2 to 3 business days. Rush services are available for critical fieldwork constraints.
What happens if a hired instrument fails on-site?
Contact us immediately. We will troubleshoot remotely or dispatch a replacement unit to avoid project downtime.
How often should our surveying gear be serviced?
Why Our Technical Support Matters
From engineering design and manufacturing support to aftermarket services, we partner with our customers to deliver the next generation of products, networks, and systems. Our customer satisfaction audits give us consistently high ratings around technical expertise, execution, ownership, on-time delivery, communication, meeting commitments, and client-centricity. As a result, we continue receiving customer and industry recognition for our work.
Consultation
We understand your project requirements and technical needs.
Planning
We design tailored surveying and engineering solutions.
Implementation
We deploy equipment, tools, and technical expertise on-site.
Support
We provide ongoing support, maintenance, and guidance.
Get Help Choosing The Right Product!
Selecting the right equipment can significantly impact project success. Our specialists provide technical support from various perspectives to meet customer needs. This includes product recommendations, technical consultations, solution comparisons, budget planning assistance, technology demonstrations, deployment guidance, and much more. So, whether you are a first-time buyer or an experienced professional, we'll help you identify the most suitable solution for your operational requirements.
